PRIVACY
How website information is handled.
Scope and accountability
Beyond Borders Law Professional Corporation (the “Firm”) is responsible for personal information under its control and designates a Privacy Officer to receive questions, requests and complaints. This Policy supplements, and does not replace, the confidentiality, privacy or file-management terms that may apply to a consultation or retainer.
Information collected
Depending on how you use the website, the Firm may collect contact and residence details; your relationship to the person whose matter is described; service selections; immigration objectives, status, history, refusals, government correspondence and relevant dates; matter descriptions and uploaded documents; consent records, form version, source page, references and submission time; booking and payment-related information handled by the identified providers; and technical or security information such as IP address, browser, device, referring page and submission metadata. Do not submit information that is not reasonably necessary for the inquiry.
Purposes, consent and choices
The Firm may use information to receive, route, review and respond to an inquiry; conduct conflict and suitability checks; arrange and provide a consultation, assessment or retained legal service; communicate about the matter; maintain security, consent, conflict and business records; prevent abuse and troubleshoot delivery; and meet professional, legal, regulatory, insurance, accounting and record-keeping obligations. Required and optional information are identified at collection. Inquiry information is not used for marketing unless you separately opt in. You may withdraw optional consent, subject to legal, professional or contractual limits. If you provide another person’s information, you confirm that you are authorized to do so for these purposes.
Service providers and disclosures
The Firm uses service providers to support website hosting, form processing, secure storage and file delivery, scheduling, communications and payment processing. These providers may process or store information outside Canada, including in countries where they or their subprocessors operate; foreign law may permit access by courts, law-enforcement or regulators. The Firm remains accountable for information transferred for processing and uses contractual, access and configuration measures appropriate to its sensitivity. Information may also be disclosed with authorization, where required or permitted by law or professional obligations, or to protect rights, safety or security. The Firm does not sell personal information.
Uploads and sensitive information
Uploads are accepted only in designated assessment and decision-review experiences, currently limited to five PDF, Word, JPG or PNG files and 10 MB per file. Upload only requested material that is reasonably necessary, and remove unrelated SINs, payment details, passwords and other identifiers where practical. Files are processed using service providers and may be stored or accessed outside Canada. Do not rely on an upload to preserve a deadline.
Retention and destruction
The Firm keeps information only as long as reasonably necessary for the stated purposes and applicable professional, legal, regulatory, insurance and business requirements. Browser session data carrying answers between form stages is temporary and is cleared after completion or when the session ends, subject to browser behaviour. Full submissions and uploads for inquiries that do not become a consultation or retainer are ordinarily deleted 90 days after last meaningful activity. A documented case-specific extension to 180 days may be used while the prospective client remains actively engaged or awaits an identified event. A smaller conflict-check or non-engagement record may be retained separately for longer, including indefinitely where reasonably required for conflict management. Consultation and client records follow the Firm’s professional file-retention and destruction policy, not the website setting alone. Information no longer required is securely deleted, destroyed or de-identified, subject to provider backup cycles and legally required records.
Safeguards
The Firm uses administrative, technical and physical safeguards appropriate to the sensitivity of the information, including access restrictions, controlled provider accounts, secure file links, retention settings and privacy-incident procedures. No internet transmission or storage system can be guaranteed to be completely secure.
Access, correction and complaints
You may request access to or correction of personal information, ask about deletion where available, withdraw optional consent or raise a concern. Identity verification may be required, and access may be limited where permitted or required by law, including where information is privileged or concerns another person. Contact the Privacy Officer at privacy@beyondborderslaw.com or call 1 (647) 812-5933. If the Firm does not resolve a privacy concern, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Confidentiality, retainers and deadlines
Contacting the Firm or submitting information does not by itself retain the Firm or require it to act. The Firm nevertheless handles prospective-client information under applicable privacy and professional confidentiality obligations. A consultation, once provided, may be a limited-scope legal service; ongoing representation requires a separate written retainer. No submission, upload, booking request or automated response stops a legal, court, immigration-status or response deadline.